Unfortunately you will need to contact your instructor to have your account unlocked. We have specifically set it up so that the instructor is the only one that can remedy the situation.
If you haven’t cheated and you know that you haven’t. Your instructor can contact us and we will be able to verify that you haven’t cheated.
Our program uses a very complicated algorithm to check if you are using a typing bot, which is 99% accurate. We do understand that not all programs are perfect and will work with your instructor when needed.